1. Offer the Lowest Available Fare

United's commitment:
We will offer customers who contact United through reservations or united.com the lowest available fare for which they are eligible, and the most logical routing given the date, destination(s), flight(s) and class of service requested.

What this means for you:
Whether calling reservations or booking your travel on united.com, United will offer the lowest available fare for which you are eligible and we will suggest the most logical route. These guidelines also apply to reservations that you book yourself and then pass on to a travel agent. However, they do not apply to bookings that originate from a travel agency and any travel agency booking fees.

Helpful suggestion:
If you have time to plan and are flexible with your travel dates, booking travel and purchasing your tickets at least 14 days in advance and including a Saturday-night stay may result in a lower fare. Flexibility with travel dates can be especially helpful around holidays.
Our 12 United Commitments
1.
 Offer the lowest fare available
2.
 Notify customers of known delays, cancellations and diversions
3.
 Provide on-time baggage delivery
4.
 Provide a fair baggage liability limit
5.
 Allow reservations to be canceled
6.
 Provide prompt ticket refunds
7.
 Readily, capably and respectfully accommodate travelers with special needs
8.
 Meet customers' essential needs during long on-aircraft or in-airport delays, diversions and cancellations
9.
 Treat involuntarily denied boarding customers fairly and consistently
10.
 Disclose up-to-date travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration to our customers
11.
 Work closely with our regional flying partners to deliver responsive customer service
12.
 Respond quickly, appropriately and courteously to customer questions and complaints
Compatible browsers  |  Terms and conditions  |  Privacy  |  © 2010 United Air Lines, Inc.