United’s commitment:
In any instance where refunds are appropriate, United will process requests in a timely manner. In circumstances where customers purchased tickets using a credit card, United will submit refund requests to the credit card issuer within seven business days. The credit card issuer in turn will refund the purchase price of the ticket under terms of the credit card agreement.

Customers who purchased tickets with cash or a check will receive a refund within 20 business days.

What this means for you:
If you are eligible to receive a refund from United, we will process your request in a timely manner.

Obtaining refunds:

• Prior to traveling you can apply for a refund online at united.com or call United Reservations toll-free at 800-UNITED1 (800-864-8331 or the number on the back of your Mileage Plus card)
• After completing your travel you can apply for a refund online at united.com, or by calling United Refunds toll-free at 888-551-6881

Refundable tickets are eligible for a refund at any time. Refunds for nonrefundable tickets are subject to the terms and conditions of that ticket.